NatraHedge Help Center
Our customer service team is here to help. Call 888-313-6313 Monday to Thursday 6:00 AM to 4:00 PM and Friday 6:00 AM to 2:00 PM Pacific, or send us a note.
Orders and shipping
How orders are processed, when they ship, freight deliveries and what to do if a shipment arrives damaged.
Installing hedge panels and living walls
Measuring a wall or a fence, laying out panels, attaching and finishing the edges.
Material specifications
Materials, ratings and outdoor life for every NatraHedge product.
Returns and exchanges
What can be returned, the 30-day window and the restocking charge.
Frequently asked questions
Outdoor use, fire ratings, freestanding hedges, tracking and returns.
Wholesale program
Trade pricing for designers, installers and landscape professionals.
NatraHedge is a brand of FenceScreen, LLC, the fence privacy manufacturer behind FenceScreen, FenceScreen Sports and NatraHedge. The same factory, stock, shipping and support team stand behind every NatraHedge order.