NatraHedge Frequently Asked Questions
Answers to the questions we hear most. Can't find what you're looking for? Visit the Help Center or contact us.
Yes. RealLeaf foliage is made for outdoor use, with UV inhibitors infused directly with the colorings so the green holds up in full sun. Product pages list the expected outdoor life for each panel.
Mats and rolls attach with the UV-rated zip ties included with each panel, through the grid on the back of the panel and around the fence mesh or a batten on a wall. Panels interlock at the edges so the seams disappear.
Several NatraHedge panels are commercial fire rated as well as UV rated; the rating is listed on each product page and in the material specifications. Check the listing before specifying for an interior or a commercial space.
The freestanding boxwood hedge ships in its own planter. The planter box bases are for building your own arrangement or for holding a hedge on a base that matches the property.
In-stock items ship within one business day of processing from our own facilities. Larger orders and freight shipments are confirmed by phone or email before they leave. See ordering and shipping for details.
Your shipping confirmation carries the carrier tracking number, and signed-in customers can see order status under My Orders.
Unused product in its original packaging can be returned within 30 days of receipt, subject to a restocking charge; installed or cut material cannot be returned unless there is a manufacturing error. The return policy has the steps.